WARN PRODUCT SERVICE
Montana Jacks ATV Outpost and Supply is a factory authorized service center for all WARN Products. We can perform warranty service work on any WARN product regardless of where it was purchased.
You can feel confident when using Montana Jacks for any of your Warn Powersport Product Service needs. Whether its a warranty issue, repair service, or periodic maintenance to your winch, you will receive honest, friendly, professional, and courteous service from our staff. Our service turn around time will be no more than 5 working days after receiving your package (depending on parts availability. Our normal turn around time is 1 to 2 working days.
TO OBTAIN PRODUCT SERVICE
Please call us toll free at 1-877-463-2344 and ask for Technical Support. They will be happy to explain any questions that you may have and give you instructions for sending your product in for warranty and/or service work.
PLEASE, DO NOT send any product to us without first calling to obtain a customer service number.
For factory covered warranty issues, you will not be charged any parts, labor, shipping or handling. For winches the winch cable is considered to be a consumable component and is NOT covered under warranty. For Plow Actuators the cable is considered to be a consumable component and is NOT covered under warranty.
For repair or service once your warranty period has elapsed, you will be responsible for all parts, labor, shipping and handling charges.
Our hourly labor rate is $84.00 per hr.
Generally, most winch repairs can be performed in 1 to 2 hours.
The charges for repairs and/or service would be: $84.00 per hour (1/2 hour minimum)
- Parts: As required
- Shipping and Handling (back to you): (Varies) FedEx (*Lower 48 States) *All other locations may require additional shipping charges.
We service all Warn products. We also stock Warn winch and plow parts for the do-it-yourself customer.
Thank you and please let us know if we can be of any service to you.
MAINTENANCE AND BEST MOUNTING LOCATION FOR AN ATV WINCH
An ATV winch is a mechanical device and should be cleaned, inspected, and serviced on a regular schedule. The frequency will depend on the operating conditions and location that the winch has been mounted.
A winch that is mounted low will require maintenance more often than one mounted high. When the winch is mounted low, it can be submerged in water and mud more often. Whether the winch is being operated or not, this water and mud can get into the gear sets, bushings, and motor. These contaminants are very abrasive and corrosive to the internal components of a winch and will degrade the lubrication as well. Under these circumstances, it will be necessary to remove the winch for total dis-assembly, cleaning, inspection, and lubrication. Not performing these maintenance items can lead to premature failure and/or expensive repairs. Even though your winch may be under warranty, you are still responsible for all necessary maintenance and proper operation.
Many WARN winches are sealed but should still be serviced once a year. WARN A2000, A2500 and 2.5ci are not sealed and will require more frequent attention to service.
A dangerous operating condition to watch for is Cable-Stacking. This is a condition that can occur as the winch cable is being taken in. The cable will generally stack to one side or the other of the cable drum. When this takes place, the outside diameter of the Stack can exceed the parameters of the winch. This can severely damage the winch cable, tie rods, end housings and/or the entire winch.
When the winch is mounted on a low fixed mount, the operator can be subjected to many difficult problems.
Having to dig down in the mud to gain access to the winch when stuck.
Not being able to observe the winch to prevent Cable-Stacking.
Creates a high maintenance situation.
The winch is mounted only on the front and does not provide the option of rear placement. Many times you will want to winch back out of trouble.
Due to the above conditions, one can start to appreciate the advantages of a high mounted winch. The winch, being mounted higher, will be less likely submerged in water and mud. Also, the winch is well exposed and at a comfortable level. This will allow the operator to see and work with the winch, preventing Cable-Stacking. Not only does this system allow the best option for winch placement on the ATV, front or rear, it will also allow the use of our Montana Jacks Accessories to expand the cargo space and utility capabilities of the ATV.
WINCH BRAKING, DYNAMIC AND MECHANICAL
There are two types of brakes commonly used on ATV winches. Some Warn ATV winches come standard with Dynamic Braking. This is a resistance type of braking that is created by the winch motor. This type of brake should hold approximately 500 pounds. If your ATV rolls back on steep inclines, you may want to check your winch controls for proper working order and/or add a mechanical brake to your winch. Other WARN winches are built with a mechanical brake to hold the winch drum , a friction type that is usually very effective.
IMPORTANT SAFETY NOTE
DO NOT use a winch that is in disrepair or a winch cable and/or hook that has been damaged or heavily worn in any way. Doing so, could result in severe injury or death to you and/or others. A winch is a powerful tool and can be very dangerous. Always use a winch with utmost caution. Read and understand your winch owners manual and Warns The Basic Guide to Winching Techniques.
Having a winch on an ATV is a good idea. But to make the winch effective, the operator should want to be prepared with all the necessary winch hardware. For example, the 50 feet of winch cable that most ATV winches come with may not be long enough in many cases. In this event, the winch could be useless. In speaking with many of our customers about winching, there are many items available that they simply were not aware of and have found them to be very useful.
For your convenience, we have prepared a list of these items for your evaluation.
Winch Extension Cables
Parallel Griping Pliers
Clevises and Quick Links
Tow Straps and Tree Trunk Protectors
MJ Master Winch Accessory Kit (Professional Level Accessories)
Warn Winch Accessory Kit (Entry Level Accessories)
Warn Winching Gloves
Safety and Riding Glasses
Tool and Hardware Boxes
The Basic Guide to Winching Techniques
We hope that you have found this information to be useful. Please remember that we are here to help. If you should have any questions, please call us toll free at 1-877-463-2344 (8:00 AM to 5:00 PM, Monday thru Friday, Mountain Time) and ask for Technical Support. Thank You!